Digital conversations platform Eltropy has built-in with Fiserv’s account processing platform Portico.
The mixing will allow credit score unions utilizing Portico to make use of Eltropy options equivalent to superior Textual content, Video, and co-browsing.
Eltropy most not too long ago demoed its know-how final yr at FinovateFall.
Digital conversations platform for neighborhood monetary establishments (CFIs) Eltropy introduced an integration with Fiserv’s full-service account processing platform Portico immediately. The mixing will allow credit score unions utilizing Portico to leverage a wide range of Eltropy communications options. These embody superior Textual content, Video, Safe Chat, co-browsing, display sharing, and chatbots. And all of this performance is contained inside a single platform.
“This partnership with Fiserv permits us to spice up effectivity and enhance communications capabilities and safety – together with two-factor authentication – for much more neighborhood monetary establishments,” Eltropy VP of Strategic Partnerships Jason Smith mentioned. “This integration has the potential to raise member engagement throughout all channels, equipping credit score unions with the instruments they should thrive in immediately’s aggressive panorama.”
Eltropy’s know-how empowers credit score unions to sync contacts, ship promotional texts, and supply customized, one-on-one conversations with members. The Portico integration will help communications between departments, facilitating safe and environment friendly interactions between lending, collections, gross sales, advertising and marketing and different inside sources.
The power to sync contacts was a selected spotlight of the combination. Eltropy’s sync-up characteristic permits credit score unions to combine member knowledge with Eltropy’s Digital Conversations Platform. Unveiled final month, the Digital Conversations Platform unifies Eltropy’s Video Banking, Enterprise Texting, and Digital Contact Middle options, and provides AI capabilities, as properly. This integration will give credit score unions complete member insights that may drive member segmentation and make extra customized services and products attainable.
“Integrating Eltropy’s progressive messaging capabilities into our Portico core banking platform permits credit score unions to streamline communication and improve member engagement,” Fiserv VP of Product Administration & Technique for Credit score Union Options Vanessa Inventory mentioned. “Messages can now be despatched immediately from the applying, reducing name middle wait instances and constructing stronger member relationships.”
A Finovate alum since 2017, Eltropy made its most up-to-date Finovate look final September at FinovateFall. On the occasion, the corporate demoed Eltropy One, the agency’s all-in-one omni-channel resolution that allows FIs to handle each inbound and outbound communications from a common console. Eltropy has solid various new credit score union partnerships this yr, together with alliances with InRoads Credit score Union and Cyprus Credit score Union. The corporate has additionally partnered with various fintechs, together with fellow Finovate alums Akuvo, Q2, and Alkami.
Photograph by Alex Andrews
