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Starbucks Odyssey’s community lead sees NFTs as the best way to build brand loyalty

February 22, 2024
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The NFT house could also be down considerably from all-time highs, however manufacturers and loyalty packages trying to attain followers in new methods can nonetheless discover worth, mentioned Steve Kaczynski, co-author of the e-book “The Every thing Token” and neighborhood lead for Starbucks Odyssey.

“Model anchors” to gated areas like reward packages are one thing that corporations will increase upon in 2024, he mentioned. “I believe this yr we’re going to see numerous community-based model constructing,” he shared on TechCrunch’s Chain Response podcast.

Starbucks launched Starbucks Odyssey in 2022 as its preliminary foray into the web3 world. The expertise mixed the corporate’s Starbucks Reward loyalty program with NFTs to boost buyer experiences, TechCrunch beforehand reported.

“We’re capable of assist individuals discover their tribe,” Kaczynski mentioned. “I’ve seen that individuals who stay in California within the Starbucks Odyssey neighborhood are actually good associates with individuals in Chicago they usually have met up in actual life at instances. This by no means would have occurred if not for web3.”

The loyalty program has a five-tiered system with over 58,000 energetic members at the very least on stage one, Kaczynski mentioned. “I can promise you these aren’t principally or all web3 native individuals … it’s not simply web3 people who find themselves collaborating.”

Those that hit tier 5 of this system purchased a “first rate quantity” off the secondary marketplaces, Kaczynski mentioned. In December, for instance, Starbucks introduced that it’s sending the highest 20 members to Costa Rica to go to the espresso big’s farms the place beans are produced.

There are different “third-party utilities” to be developed by means of NFTs, not simply by huge corporations like Starbucks or Nike however by native companies that need to spin up loyalty packages or use tickets as an asset they will anchor and incentivize.

Kaczynski introduced up this instance: Let’s say Sizzling Pockets, the meals model, put out a promotion the place it might give a 20% low cost to players in the event that they purchased the model’s Fortnite pores and skin and related it to a crypto pockets. “The purchaser is pleased, the eater is pleased they usually get a reduction they usually’re within the ecosystem,” he mentioned. “This particular person isn’t only a gamer, they’re an energetic gamer who’s collaborating and prepared to spend disposable revenue on third-party issues.”

When individuals consider NFTs, they typically consider simply costly monkey footage on the web — and to be honest, that’s one a part of it with Bored Ape Yacht Membership — however there’s extra worth to be held in proudly owning NFTs, Kaczynski says.

“Think about you go right into a museum and also you see a fantastic portray on the wall, you possibly can take an image of that portray but it surely’s not value any cash. The image on the wall is value cash as a result of the museum owns it, it’s the unique they usually can show each of these issues,” Kaczynski mentioned. “Up till not too long ago you couldn’t do this with digital objects” till NFTs got here out.

Manufacturers and corporations being able to purchase and promote and “really personal your loyalty is a brand new idea that makes it much less one-way,” Kaczynski mentioned. “Whereas not all of the neighborhood members interact in shopping for and promoting … I believe for lots of people, having that optionality is so vital.”

This story was impressed by an episode of TechCrunch’s podcast Chain Response. Subscribe to Chain Response on Apple Podcasts, Spotify or your favourite pod platform to listen to extra tales and suggestions from the entrepreneurs constructing immediately’s most revolutionary corporations.

Join with us:

On X, previously often called Twitter, right here.
By way of electronic mail: chainreaction@techcrunch.com



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Tags: brandBuildCommunityLeadLoyaltyNFTsOdysseysSeesStarbucks
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