How are banks managing the challenges of digital transformation? What do monetary establishments must do with a view to make sure that new digital initiatives are aligned with buyer preferences and desires?
On this Streamly interview, Finovate Senior Analysis Analyst Julie Muhn sits down with Milton Santiago, International Head of Digital Options at Silicon Valley Financial institution. The 2 talk about the financial institution’s present digital transformation and the position of enabling applied sciences like AI in enhancing the shopper expertise, amongst different matters.
“What excites me essentially the most about what’s occurring in our financial institution is the truth that we proceed to speculate, we proceed to focus actually on what our clients must develop their companies and to achieve success at a wide range of life levels: be it at small inception the place possibly it’s simply you and me as a startup to the place we’ve got gone via a number of rounds of funding, or we’re a big firm that can be publicly traded. Our wants are being met by the identical monetary group, no matter our measurement.”
Silicon Valley Financial institution (SVB) serves lots of the most revolutionary corporations and buyers on the earth. A division of First Residents Financial institution, SVB supplies business and personal banking providers to people and firms in industries starting from know-how and healthcare to non-public fairness and enterprise capital. With 70% of the 2024 Forbes Cloud 100 amongst its clients, SVB is headquartered in Santa Clara, California.
Milton Santiago has labored for Silicon Valley Financial institution for greater than six years and is at the moment International Head of Digital Companies. On this position, he’s answerable for creating end-to-end omni-channel and API experiences and options for startup (Pre-Sequence A) and mature corporations, alike. Santiago can be a veteran trade speaker on matters together with safety and fraud, cellular and rising funds, large information, and innovation.
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