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Ukraine Tests ‘Diia’ to Simplify Access to Public Services

September 2, 2025
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Ukraine has rolled out a brand new synthetic intelligence (AI) help device on its authorities platform, Diia, based on a report by native information media UNITED24 Media.

This assistant is designed to simplify entry to public companies by serving to customers discover the proper choices, answering their questions, and offering entry to private info saved within the system.

It’s presently obtainable for testing, and anybody with a Diia account can strive it by asking a query by the platform’s homepage.

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The characteristic was launched by Mykhailo Fedorov, Ukraine’s Minister of Digital Transformation, by a Telegram announcement on September 1. He famous the device is to enhance digital authorities and develop how folks work together with public companies on-line.

Diia’s important operate is to information folks by service choices and provide solutions primarily based on their state of affairs.

For instance, it might probably show somebody’s insurance coverage historical past or assist them get hold of official paperwork, resembling a certificates of revenue, by a fast message. The method is straightforward: log in to Diia, use the search bar on the principle web page, and kind a query. The assistant responds with steps or direct hyperlinks to related companies.

Fedorov additionally highlighted that the assistant’s capabilities will develop. One upcoming characteristic is voice interplay, which permits customers to work together with the system verbally quite than typing.

Just lately, China launched an in depth plan to make AI a core a part of on a regular basis life and the financial system. What did it say? Learn the complete story.



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