Embedded earnings safety and life insurance coverage supplier Eleos has launched its AI Voice Agent.
The brand new providing is designed to supply clients with always-on, around-the-clock help, backed by human customer support professionals.
Eleos made its Finovate debut at FinovateEurope 2024 in London. Kiruba Shankar Eswaran is Co-Founder and CEO.
London-based insurtech Eleos just lately unveiled its AI Voice Agent. The brand new answer will present always-on, 24/7 customer support, together with the power to make outbound calls to potential shoppers. The AI Voice Agent attracts solutions from precise Eleos coverage paperwork to handle buyer queries relating to points similar to coverage protection updates, claims data, the best way to cancel present insurance policies, and extra.
“We’re dedicated to creating safety easy, accessible, and all the time accessible,” Eleos Life CEO and Co-Founder Kiruba Shankar Eswaran mentioned. “Our voice agent extends this mission by giving clients the assist they want, precisely once they want it—whether or not that’s at midnight or mid-afternoon. We’re eradicating limitations to entry and empowering our clients to handle their safety with confidence.”
Eleos emphasised that its new AI Voice Agent is designed to assist, not substitute, human customer support professionals. Slightly, the AI agent will serve clients with fundamental queries, in addition to those that have problem studying on-line content material or writing emails. In all cases, clients could have prepared entry to a human agent through cellphone, e mail, or WhatsApp.
Eleos’ AI Voice Agent is the most recent iteration of the corporate’s ongoing funding in AI-powered know-how. In August, Eleos unveiled Theea, an clever chatbot that guides clients by means of their insurance coverage software with step-by-step directions and personalised protection calculations.
“Life insurance coverage is likely one of the most vital monetary selections individuals could make, however too typically it feels out of attain,” Eswaran mentioned when Theea was launched. “With Theea, we’re altering that by constructing consciousness by means of clear, jargon-free steerage, enhancing entry with on-demand, multilingual assist, and driving engagement by giving individuals the boldness to discover and select protection in their very own time. Our mission has all the time been to make safety easy and inclusive, and Theea is a strong step in that path.”
An insurtech specializing in embedded time period life insurance coverage, incapacity insurance coverage, and earnings safety in each the US and UK, Eleos made its Finovate debut at FinovateEurope 2024. On the convention, the corporate confirmed the way it partnered with shopper manufacturers to embed life insurance coverage and earnings safety into their on-line journeys. Eleos demonstrated how the corporate leverages accomplice information to lift consciousness of the significance of life insurance coverage and earnings safety, present quotes on numerous insurance coverage merchandise, and expedite the applying course of.
Picture by Peter Spencer
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