Digital relationship banking innovator Agent IQ has teamed up with digital banking options supplier Narmi.
The partnership will combine Agent IQ’s Lynq banking platform with Narmi’s digital banking options to allow neighborhood banks and credit score unions to supply enhanced, extra personalised companies.
Headquartered in Austin, Texas, Agent IQ most not too long ago demoed its know-how at FinovateFall 2022 in New York.
A newly introduced strategic partnership between digital relationship banking agency Agent IQ and digital banking options supplier Narmi will assist each neighborhood banks and credit score unions improve buyer engagement throughout digital channels.
“By integrating our Lynq relationship banking platform with Narmi’s digital banking options, we’re equipping banks and credit score unions with instruments to supply a vastly improved buyer expertise whereas additionally empowering them to be extra environment friendly,” Agent IQ Co-founder and CEO Slaven Bilac mentioned.
Agent IQ makes a speciality of digital relationship banking, offering personalization and buyer engagement options that assist banks and credit score unions improve buyer relationships. The agency’s Lynq platform empowers monetary establishments to supply proactive steerage and real-time insights to clients by combining human emotion and empathy with the effectivity of pc intelligence and AI. Narmi provides a digital banking platform designed to assist neighborhood banks and credit score unions present their clients and members with the identical type of digital expertise as their bigger rivals. Based in 2016 and headquartered in New York, Narmi boasts that its clients have seen account development of as a lot as 3x in lower than 30 days and deposit development of 4x in as little as 90 days.
In an announcement, the businesses highlighted two main advantages of the partnership. These advantages embody seamless digital banking performance with AI personalization to supply clients with tailor-made assist and constant engagement, whether or not opening an account or utilizing cellular banking. One other good thing about the partnership is the power to boost buyer relationships by permitting clients to make digital transactions whereas accessing private steerage from a devoted banker — all with out having to journey to a department.
“Agent IQ is an ideal complement to Narmi’s digital banking and account opening merchandise,” Narmi SVP of Operations Angela Gentry Yue mentioned. “Collectively, we’re offering monetary establishments with a complete suite of instruments that considerably improve digital engagement and operational effectivity. This collaboration marks a significant development in our mission to drive innovation within the banking trade.”
Based in 2015 and headquartered in Austin, Texas, Agent IQ made its Finovate debut at FinovateSpring 2019. The corporate most not too long ago appeared earlier than Finovate audiences at FinovateFall 2022 in New York. On the convention, Agent IQ demoed its Lynq platform that allows clients to decide on a private banker to assist them handle all their monetary wants throughout any digital channel. Lynq leverages built-in augmented intelligence to allow private bankers to raised interact clients and construct relationships within the digital house which can be as personalised as relationships in a bodily department.
Agent IQ started the 12 months saying an extension of its integration partnership with fellow Finovate alum Q2. The extension empowers Q2’s gross sales group to resell Agent IQ to Q2’s financial institution and credit score union clients. Additionally in January, the corporate introduced a collaboration with one other fellow Finovate alum, ebankIT. Right here, the partnership combines ebankIT’s self-service digital channels with Agent IQ’s private digital engagement platform. “We want to redefine the digital banking expertise, make it extra human, and set new benchmarks for buyer engagement and satisfaction,” ebankIT CEO Renato Oliveira mentioned when the collaboration was introduced.
Extra not too long ago, Agent IQ made fintech headlines by way of its work with neighborhood banks and credit score unions. In July, Stanford Federal Credit score Union received the Q2 Innovation Award for the launch of its digital communications channel powered by Agent IQ. The next month, Agent IQ introduced a brand new partnership with the Financial institution of Utah. The unbiased neighborhood financial institution leveraged Agent IQ’s Lynq digital engagement platform to launch its new chat resolution.
Picture by nagaraju gajula
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