Bringing extra customized monetary services and products to customers is without doubt one of the nice guarantees of enabling applied sciences like AI. It’s also more and more acknowledged as among the best methods for banks, credit score unions, and different monetary providers suppliers to distinguish their choices from rivals—together with these from Huge Tech and Huge Retail.
At FinovateEurope 2026 earlier this yr, I spoke with Gregor Bierent, CEO of NF Innova, about how the corporate helps conventional banks embrace digital transformation by way of their modern platform, FinTense. In our dialog, Bierent mentioned the ability of FinTense’s digital banking rating, the significance of micro-personalization, and the way AI-driven options can improve buyer expertise and enhance banking effectivity.
“We see that there’s an increasing number of drive and demand for banking to grow to be extra distinctive (and customized). Irrespective of which financial institution you’re working with, banking for personal people or for the small and microenterprises, what we see is that consumer expertise must be particular person … Your banking wants are completely different from mine. You want completely different colours. You might have other ways of discovering one thing, of clicking and navigating. That is the place personalization—or micropersonalization—kicks in.”
Gregor Bierent is a veteran C-level govt with a observe document of rising and enhancing enterprise within the worldwide data know-how and providers business. With a background in consulting, digital technique, and enterprise software program, Bierent has a demonstrated historical past in offering robust management and driving each income and profitability. He joined NF Innova as CEO in 2021.
NF Innova, a Noventiq firm, helps banks obtain their digital transformation targets. The agency’s FinTense digital banking platform allows incumbent banks to boost buyer engagement throughout all digital touchpoints, automate customer-facing processes, and undertake different improvements to higher compete with fintechs and challenger banks. The corporate lately demonstrated its know-how at FinovateEurope 2024, presenting its customized banking expertise module. Based in 2015, NF Innova is headquartered in Belgrade, Serbia.
Photograph by Kelly
Views: 205
